Terms and conditions

As items are custom made to order no refunds will be given. If however you should have any problems or queries regarding your order please do not hesitate to get in touch via email - jennifer@nameandadress.com

All illustrations completed are fashion illustrations with the focus being on the dress itself. It will not be a portrait of the bride. Each drawing is hand illustrated and is not printed or copied in any way. You will receive the original artwork.

Any items damaged in transit must be reported via our email address within 24 hours of receipt of delivery and we can work together to resolve the issue.

All items are posted special delivery via Royal Mail, insured, tracked and signed for.

Terms of our 'Live Illustration' service will be sent to you via email upon enquiring.