< Back to home

Terms and Conditions

As items are custom made to order no refunds will be given. If however you should have any problems or queries regarding your order please do not hesitate to get in touch via email - jennifer@nameandadress.com

All illustrations completed are fashion illustrations with the focus being on the dress itself. It will not be a portrait of the bride. Each drawing is hand illustrated and is not printed or copied in any way. You will receive the original artwork.

Any items damaged in transit must be reported via our email address within 24 hours of receipt of delivery and we can work together to resolve the issue.

All items are posted special delivery via Royal Mail, insured, tracked and signed for.

Terms of our 'Live Illustration' service will be sent to you via email upon enquiring.


Name & A Dress do not or will not sell sell your data to any third party.

Your name, email address, phone number and postal address are only ever used for the purpose in which they are provided. This ensures all orders can be processed fully and all enquiries respond to correctly.

The use of your postal address is necessary in order to ensure your package arrives safely. You can view Royal Mail’s privacy policy here.

The use of social media is an essential part of Name & A Dress. We will only upload images on our social media platforms that we have created ourselves be it final artwork or in-progress shots. We will never share photographs that you send to us to work from and complete orders - including personal wedding photographs of any kind. We may however share photographs posted to social media platforms that include Name & A Dress products or services, the source will always be credited.